Answered Before They Ask: The House Manual and Message Kit for New Hosts

Stop answering "What's the WiFi password?" Give guests the answers before they ask.

New hosts spend hours answering the same guest questions: WiFi, parking, the heater, checkout time. This short, practical guide shows you how to find the questions your guests really ask, then answer each one in the right place, at the right time. You get a fill-in house manual, six ready-to-schedule messages and six quick replies you can paste straight into Airbnb. Set it all up in about an hour a day for one week.

Updated for Airbnb's new house rules. For bookings from 20 November 2026, Airbnb limits what you can ask guests to do at checkout and where your rules have to live. This guide shows you what's still fine to ask, and how to set it up so your messages and house manual only repeat what your listing says.

What's inside

• Chapter 1: Find your top 10 guest questions from your own inbox
• Chapter 2: Arrival steps a tired stranger can follow at night
• Chapter 3: WiFi and appliance how-tos guests can find in seconds
• Chapter 4: Short, friendly house rules guests actually follow, updated for Airbnb's 20 November 2026 rules
• Chapter 5: A one-page local guide (and what never to put in it)
• Chapter 6: Six scheduled messages that go out on their own
• Chapter 7: A "don't panic" page, safety basics and a simple update habit
• Bonus: fill-in house manual template and 12 message scripts, in the book and as an editable Word file
• A 7-day action plan at 30 to 60 minutes a day

Who it's for

Hosts with one to five short-term rentals on Airbnb, Vrbo, Booking.com or their own site, especially new hosts.

Not for: large property managers who already pay for guest messaging software.

FAQ

Is it only for Airbnb? Most examples use Airbnb, but the manual, rules and scripts work on any platform.

Does it cover Airbnb's new house rules? Yes. It was updated for the policy that applies to bookings from 20 November 2026.

Do I need special software? No. Just your phone and your listing.

What format is it? A 53-page PDF and an editable Word file (opens in Word, Google Docs or Pages).

Will this cut my messages by a set amount? Every home is different, so no promise. The book shows the method one host used, and how to apply it to yours.

Is this legal advice? No. It is general information. Check your local rules and your platform's current policies.

Refunds

If the book isn't useful to you, email dylan@theplatinumweb.com within 14 days of buying for a full refund.