Nursing Home Administrator Bundle, Customer Service Training Kit + State Survey Readiness System, SNF Templates, QAPI Excel Tracker

Two systems every nursing home leader needs: a service culture your residents and families can feel, and survey readiness you can prove every day.

This bundle includes BOTH products, created by a licensed nursing home administrator (LNHA, MBA):

1) C.A.R.E. SERVICE EXCELLENCE KIT ($59 value): 103-page printable PDF + 19 editable Word documents

31-page program manual, policy, launch plan, 25-page trainer guide, knowledge test with answer key, rounding checklist, coaching form, tracking logs, 5x7 concern cards, nomination form, monthly reinforcement plan, posters, pocket cards, certificate, badges, Champion Board template, and a bonus Quick-Start Guide.

2) SURVEY READY 365 ($59 value): 49-page printable PDF + 7 editable Word templates + 11-tab Excel tracker

12-month mock-survey calendar with F-tag focus areas, monthly QAPI report template, Surveyor Hot List, 19 department survey-prep checklists, 3 observation audits, entrance conference binder checklist by CMS timeframes, staff interview prep, survey-week command center, and an F-tag reference checked against current CMS survey resources.

WHY TOGETHER

Dignity, grievances, call lights, first impressions, and staff communication show up in both customer satisfaction and survey results. Run C.A.R.E. rounds and Survey Ready 365 rounds side by side.

You get one ZIP file containing both products.

PLEASE NOTE

Digital download only. Educational resources, not legal, HR, clinical, or regulatory advice; no guarantee of survey outcomes. Verify against current CMS and state requirements. License: use within one organization.