Situational Scripts - Cheat Sheet

The Difficult People Playbook — Situational Scripts

Word-for-word scripts for the 8 conversations you're most likely to actually have: the angry customer, the manipulative coworker or boss, the guilt-tripping family member, the hostile neighbour, the email fight, the social media pile-on, the person baiting you on purpose, and the one where you're the one who screwed up. No theory, no chapters to dig through — just the opening line, the follow-up, and the exact wording for when it goes sideways.

Built for the moment right before the conversation, not for reading in advance.