VentureAssist™ v1.0 — Smart AI Customer Support System for Make

Answer routine questions automatically. Escalate sensitive cases to a human. Log every conversation.



SHORT DESCRIPTION

Turn repetitive customer enquiries into a controlled AI-assisted support workflow. VentureAssist™ uses approved business knowledge to answer routine questions, logs every case in Google Sheets, and escalates refunds, privacy issues, private account actions, human requests, and unknown information to your team.

FULL DESCRIPTION

Customer support can consume hours every week when the same questions keep coming back. But fully autonomous AI creates another risk when it guesses your prices, policies or sensitive business decisions.

VentureAssist™ v1.0 gives small businesses a safer middle ground.

Built in Make and validated with Gemini 2.5 Flash, VentureAssist receives customer enquiries through a webhook, generates a concise response using approved business information, separately determines whether a human should review the case, logs the interaction in Google Sheets, returns the reply to the customer channel, and sends a Gmail alert when intervention is required.

WHAT THE SYSTEM DOES

• Receives support enquiries from websites, forms, chat tools, CRMs or apps

• Answers routine questions using approved business knowledge

• Avoids inventing missing policies, prices or delivery information

• Detects refund, privacy, account-specific and other human-review cases

• Logs customer messages, AI replies and escalation status in Google Sheets

• Returns the AI reply through the webhook

• Sends a Gmail alert when the escalation classifier returns YES

WHAT YOU RECEIVE

• Importable Make blueprint

• VentureAssist Support Operations Tracker

• Premium Quick Start Guide

• Business Knowledge Template

• Webhook payload example

• Validation test payloads

• Troubleshooting guide

• Buyer commercial-use license

• Final validation record

VALIDATED BEFORE RELEASE

• Routine FAQ — grounded answer + NO escalation

• Refund/human-review — human handoff + YES escalation + Gmail alert

• Guardrail — no prompt disclosure, no invented unknown shipping price, YES escalation

• Real webhook execution — HTTP 200 confirmed

BEST FOR

• Consultants and agencies

• Ecommerce businesses

• Coaches and service providers

• Digital product businesses

• Local businesses

• Small teams

• Automation freelancers implementing systems for clients

REQUIRED TOOLS

Make, Google Sheets, Gmail, and a website/form/chat/app capable of sending webhook data.

IMPORTANT

Make, Google, Gmail and Gemini are third-party services. Their plans, model availability, quotas and pricing may change. Buyers should run the included test cases after connecting their own accounts and before sending real customer traffic.

CREATOR

Adeniyi Adebiyi

Adeadeniyi AI & Digital Solutions