The Workplace Conflict Resolution Toolkit

Workplace conflict is rarely solved by telling people to “sort it out”. Managers need to understand what is actually disputed, decide the right route and create workable expectations for how people will work together.

The Workplace Conflict Resolution Toolkit is a practical UK management resource for managers dealing with disagreement, deteriorating working relationships and recurring workplace friction.

It helps managers distinguish ordinary working conflict from bullying, harassment, discrimination or another issue that may require formal action, then provides a structured process for handling the situation fairly.

Inside the toolkit:

• The CALM conflict-resolution method

• A practical route-selection check

• Guidance on neutrality and power imbalance

• Scripts for separate conversations, joint meetings and boundary setting

• A printable conflict map

• A facilitated-conversation plan

• A working relationship agreement

• Guidance on mediation and formal escalation

• A fully worked management example

• Manager checklists and warning signs

The approach focuses on restoring reliable working behaviour without forcing apologies, pretending every conflict has two equal sides or overlooking issues that require formal action.

Ideal for:

• Line managers

• Supervisors and team leaders

• New and developing managers

• Small-business owners managing employees

• Anyone responsible for managing workplace disagreement or damaged working relationships

Instant digital download — professionally designed PDF.

This toolkit provides general management guidance rather than legal advice. Always follow your organisation’s current policies and seek appropriate HR or professional support for formal, sensitive or high-risk matters.