Selling with Integrity
Spa Retail Sales Training
What This Course Is
Selling shouldn't feel pushy. Done right, it's simply service — matching the right products and treatments to what your clients truly need.
Selling with Integrity is a self-paced online course that walks you through the entire client journey, from the way you present yourself to the words you use to close the sale — all rooted in honesty, confidence, and genuine care. Learn from the comfort of home, on your own schedule, and grow both your retail sales and your confidence.
What You'll Learn
Across seven modules, you'll master:
- Mindset & goals — reframe selling as service, and set numbers you can actually track
- Knowing your client — read personality types, learning styles, and body language so every conversation lands
- Setting the stage — marketing that attracts your ideal client, plus retail displays that sell
- The client journey — the consultation, treatment-room conversations, product recommendations, and confident closing
- Overcoming objections — turn hesitation into trust with empathy, not pressure
- The power of the follow-up — build loyal, lifetime clients who reorder and refer
Whats Included:
- Seven in-depth modules you can complete at your own pace
- Ready-to-use scripts and worksheets — including a Spa Owner Success Planner, Ideal Client Avatar, and DISC guide
- Practical marketing and promotion ideas you can put to work right away
- Proven techniques for recommending products and closing the sale
- Monthly group Zoom discussions, included at no extra charge
- Guidance drawn from real experience — from an award-winning spa founder and aesthetician
Course curriculum
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1Section 1 — Mindset & Goals
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2Section 2 — Know Your Client
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3Section 3 — Setting the Stage to Sell
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4Section 4 — The Client Journey
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5Section 5 — Power in the Follow-Up
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6Section 6 — Recommended Reading & Resources
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7Section 7 — Wrap-Up