Call Centre Customer Service Training
On Sale
$67.00
$67.00
Thank you for your interest in our customer service training.
Customer service is very important to every business, it is the only thing that will set your business apart from your competitors. When you have a great team as a business owner you are assured of happy customers who translate to increased revenue.
To have a team that is good in customer service, you need to ensure they are well trained in customer service and that is where we come in.
Whether you are a trainer or a business owner our customer service training material will help your employees or yourself to enhance customer service skills which at the end will assist in creating a positive customer experience,retention and profitability.
This customer service training is customizable, you can edit and include you logo, you get a license to reuse it as many times as you wish.
Included: 10 Modules that include
Module Two:
Introduction to customer service
Module Three:
Establishing Your Attitude...................................................................................
Appearance Counts ............................................................................................................
Power of a Smile ....................................................................................................................
Staying Energized .................................................................................................................
Staying Positive.......................................................................................................................................
Module Four
Identifying and Addressing Customer Needs ............................................................
Understanding the Customer’s Situation....................................................................................
Meeting Basic Needs .......................................................................................................................
Going the Extra Mile...................................................................................................................
The training materials are in PowerPoint which you can edit and put your logo, a trainers guide in PDF and a word doc for participants for you to customize, put your logo or your name and also add any other information relating to the industry.
Customer service is very important to every business, it is the only thing that will set your business apart from your competitors. When you have a great team as a business owner you are assured of happy customers who translate to increased revenue.
To have a team that is good in customer service, you need to ensure they are well trained in customer service and that is where we come in.
Whether you are a trainer or a business owner our customer service training material will help your employees or yourself to enhance customer service skills which at the end will assist in creating a positive customer experience,retention and profitability.
This customer service training is customizable, you can edit and include you logo, you get a license to reuse it as many times as you wish.
Included: 10 Modules that include
Module Two:
Introduction to customer service
Module Three:
Establishing Your Attitude...................................................................................
Appearance Counts ............................................................................................................
Power of a Smile ....................................................................................................................
Staying Energized .................................................................................................................
Staying Positive.......................................................................................................................................
Module Four
Identifying and Addressing Customer Needs ............................................................
Understanding the Customer’s Situation....................................................................................
Meeting Basic Needs .......................................................................................................................
Going the Extra Mile...................................................................................................................
The training materials are in PowerPoint which you can edit and put your logo, a trainers guide in PDF and a word doc for participants for you to customize, put your logo or your name and also add any other information relating to the industry.