Front Desk Secret Shopper Kit

Find out what really happens when a new customer calls at lunch.

What's inside

• 7 fair test rules
• A 6 test plan: lunch call, after close call, form, chat, DMs, Google
• Word for word helper scripts, plus the test question by trade
• A log sheet and a 40 point scorecard
• What your score means, and a fix for every low line
• A filled in example and a results sheet to compare each round

Who it's for

Owners who want to see what a new customer really gets when they call, fill a form or send a DM.

All sales are final on digital downloads. If a file won't open or you were charged twice, email us and we'll make it right.

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