ISP Billing & Customer Support System with Invoicing, SMS Alerts + Emailing Invoices

Download the UI framework used in this project

The ISP Billing and Customer Support System is a robust and user-friendly software application developed using C# and MySQL to streamline the operations of an Internet Service Provider (ISP). This system aims to efficiently manage customer billing, provide exceptional customer support, and enhance communication through SMS alerts and email invoicing.

Key Features:

-Customer Management:

• User-friendly interface for adding, updating, and deleting customer profiles.
• Customer details including name, address, contact information, and service plan.
• Assign unique customer IDs for easy identification and tracking.

-Service Plans:

• Define and manage various service plans offered by the ISP.
• Specify plan details such as speed, data limits, and pricing.
• Associate customers with specific service plans.

-Billing and Invoicing:

• Automated billing and invoicing system based on service plans and usage data.
• Generate monthly invoices for each customer.
• Maintain a billing history for easy reference and auditing.

-Payment Processing:

• Record and track customer payments.
• Send payment reminders to customers with pending dues.
• Generate receipts for payments received.

-SMS Alerts:

• Send automated SMS alerts to customers for various purposes:Payment due reminders
• Service outage notifications
• Plan upgrades and downgrades
• Special promotions and offers

-Email Invoicing:

• Automatically email invoices to customers on a monthly basis.
• Support for PDF invoices with detailed billing information.
• Customizable email templates for branding and personalization.

-Customer Support:

• Ticketing system for handling customer queries and complaints.
• Assign and track support tickets to ensure timely resolution.
• Knowledge base for customers to find answers to common queries.

-Reporting and Analytics:

• Generate reports on revenue, customer usage, and support ticket statistics.
• Visualize data to identify trends and make informed business decisions.

-Security and User Access Control:

• Role-based access control to restrict system access based on user roles.
• Data encryption and secure login to protect sensitive customer information.

-Scalability:

• Designed to accommodate the growth of the ISP with scalability in mind.
• Support for adding new service plans, customers, and expanding infrastructure.

The ISP Billing and Customer Support System provides an end-to-end solution for managing an ISP's operations efficiently, ensuring accurate billing, and delivering excellent customer service. With its automation features, it reduces manual workloads and minimizes errors while enhancing customer communication through SMS and email alerts. This system is a valuable asset for any ISP looking to optimize its billing and customer support processes.