Nonprofit Crisis Communication Workbook

Download the free AI Companion Guide and use it with any book or handbook on the Strand Nonprofit Resources product page.



A crisis can threaten a nonprofit’s reputation, relationships and ability to fulfil its mission. The Nonprofit Crisis Communication Workbook provides a practical framework for preparing before a crisis, responding under pressure and rebuilding trust afterward.

Designed for nonprofit executives, board members and communication professionals, the workbook includes diagnostic tools, realistic scenarios, planning worksheets, message templates and step-by-step response guidance. It also explains how to use AI safely for monitoring, drafting and scenario preparation—without allowing technology to replace human judgment, accountability or empathy.

Whether the crisis involves leadership, finances, services, misconduct, misinformation or public criticism, this workbook will help your organization communicate quickly, accurately and responsibly.