Soft Stay™ Playbook

Your property knowledge, organized for you and your guests.

Soft Stay™ Playbook helps thoughtful short-term and mid-term rental hosts organize the hospitality behind the stay and create a clearer experience for their guests.

Property details often live across listing descriptions, saved messages, documents, notes, and memory. Soft Stay brings that information together through one guided property intake.

Your responses are used to create two coordinated resources personalized for one property:

Your private Soft Stay™ Playbook

A host-facing hospitality resource designed to help you organize the guest experience with greater clarity and consistency.

Your Playbook may include:

• a property-specific guest journey
• a personalized guest communication sequence
• arrival and hospitality checklists
• thoughtful delight ideas
• concierge-style recommendations
• organized source content for your Guest Welcome Guide

Your Playbook is private. Host strategy and internal hospitality guidance are not shared with guests.

Your personalized Guest Welcome Guide

A polished, guest-facing resource designed to help guests prepare for arrival, understand the property, find important information, and navigate their stay with greater confidence.

Your Guest Welcome Guide may include:

• welcome and arrival information
• parking and property access guidance
• Wi-Fi and amenity details
• important house information
• checkout guidance
• local recommendations
• a personalized property cover photo

Your purchase includes:

• one personalized Soft Stay™ Playbook
• one personalized Guest Welcome Guide
• guided intake for one property
• the ability to save your progress and return later
• secure access to your completed resources

Soft Stay does not log into or edit your Airbnb account. You remain in control of your property information and guest experience.

After purchase

You will receive a unique Soft Stay purchase access code through Payhip. Use that code to begin your private, guided property intake.

You do not need to complete the intake all at once. Your progress can be saved so you can return when convenient.