Industry SOP Pack: Digital Agency — 14 Written Operating Procedures ($299) | Fast, Cheap & Confident

$299 — one-time

Your agency's knowledge lives in the owner's head and in three people's chat threads. This pack writes it down: 14 complete standard operating procedures for a digital agency, in one house format — purpose, before-you-start, numbered steps, verification, known failure mode, and a sign-off checklist on every one.

The 14 SOPs:

- A — Opening & closing: AGY-A1 Start of Day: Board & Priorities · AGY-A2 End of Week Close-Out

- B — Core service delivery: AGY-B1 Deliverable QA Gate · AGY-B2 Revision Handling · AGY-B3 File, Asset & Naming Discipline · AGY-B4 Subcontractor Task Handoff

- C — Client communication: AGY-C1 Client Call Preparation · AGY-C2 Weekly Client Status Update

- D — Incidents & complaints: AGY-D1 Client Complaint & Escalation · AGY-D2 Scope-Change Handling

- E — Money handling: AGY-E1 Invoicing & Payment Follow-Up

- F — Training & sign-off: AGY-F1 New-Team-Member Project Onboarding · AGY-F2 Role Training & Competency Sign-Off

- G — Maintenance: AGY-G1 Review & Update These SOPs

What you receive — 3 PDF files:

1. 96-agency-sop-documents.pdf — all 14 SOPs in full

2. 96-agency-pack-index-and-start-here.pdf — the pack index plus the start-here/adoption guide: adopt in the printed order (A → E → D → B → C → F → G), how the [BRACKETED] fields work, how sign-offs work, and the version-and-date habit

3. 96-agency-sign-off-and-log-sheets.pdf — blank sheets: SOP adoption sign-off, incident & complaint log, task & fault log, invoice & payment record, training sign-off, access log

What this is, plainly: a full set of written operating procedures for one industry — opening and closing routines, service delivery, quality checks, incident handling, money-handling basics, and staff training sign-offs — built on a real one-person shop's documented procedure discipline and written so your team can adopt, adapt, and sign off on them. Procedures are structure, not guarantees: they don't certify compliance with any code or law, and every business validates quantities, limits, and methods against its own local rules before use.

These packs were built by generalizing the procedure library of a working digital-products business and, for the Food pack, that business's published kitchen-planning systems. They were not written by a gym operator, a food inspector, or an agency consultant — they're procedure documents, and they're priced like documents.

Every figure in these procedures is a [BRACKETED] field you complete with your own values — revision rounds included, invoice follow-up days, complaint-response timeframe, refund authority limits. No bracket is pre-filled with another business's numbers.

Client intake and kickoff are not in this pack — they live in the Agency Onboarding Master File (Project 97), sold separately; this pack starts at delivery. Your contracts and engagement terms stay your own documents: these SOPs are the internal procedures that use them, not legal documents. Hiring and ramping people is the Fast-Growth Hiring & Training Pack (Project 100); the procedures those people will run are these packs.

Who should not buy: a solo operator with no staff and no plans for any — a solo seller's own tools fit better. This pack is written for a business where more than one person does the work, or soon will. No consulting, customization, or live help is included — documents only.

FAQ:

Q: What exactly do I download?

A: Three PDFs: the SOP documents (all 14 SOPs in full), the pack index & start-here/adoption guide, and the blank sign-off & log sheets.

Q: Are these ready to use as-is?

A: They are ready to adopt, not photocopy-and-forget: fill in the [BRACKETED] fields with your own times, amounts, rounds and role names, name an owner per SOP, date each one, and run it once supervised. The start-here guide walks that order.

Q: Do these guarantee clients, revenue, or fewer revision rounds?

A: No — and nothing honestly can. These are procedure documents: structure and discipline your team adopts and adapts. No results of any kind are promised anywhere in this listing or in the pack.

Q: Did an agency consultant write these?

A: No. These packs were built by generalizing the procedure library of a working digital-products business and, for the Food pack, that business's published kitchen-planning systems. They were not written by a gym operator, a food inspector, or an agency consultant — they're procedure documents, and they're priced like documents.

Q: Does this include client intake, kickoff, or contracts?

A: No. Intake and kickoff live in the Agency Onboarding Master File (Project 97), sold separately. Contracts and engagement terms are your own documents — these are internal procedures, not legal documents, and they certify compliance with nothing.

Q: I work alone. Should I buy this?

A: Probably not yet — the pack is written for staffed work. It becomes useful when a second pair of hands (staff, freelancer, or VA) needs to do a job the way you would do it.