Louisiana NEMT Guide (PDF)

NEMT Structure in Louisiana

• Louisiana Medicaid contracts with Managed Care Organizations (MCOs).
• Each MCO uses ModivCare to manage NEMT:
• Aetna Better Health of Louisiana → ModivCare
• AmeriHealth Caritas Louisiana → ModivCare
• Healthy Blue Louisiana → ModivCare
• Louisiana Healthcare Connections → ModivCare
• UnitedHealthcare Community Plan of Louisiana → ModivCare

Special Section (Louisiana)

• Providers must first enroll with Louisiana Medicaid.
• Then credential with each MCO and ModivCare.
• Trips are scheduled through ModivCare’s portal or call center.
• High demand in urban centers (New Orleans, Baton Rouge) and rural parishes.
• Emphasis on compliance: driver background checks, HIPAA, CPR/First Aid, ADA vehicles.

Louisiana MCOs + ModivCare with clickable links for each MCO