How to Deal with Microaggression at Work (EPUB eBook)

You already know what happened in the room. You may not have had the word for it.

How to Deal with Microaggression at Work is the reference Duane K. Andrews wrote because the books he needed early in his career named the problem and did not tell him what to do at 9:14 on a Tuesday morning. This one does. It is built for the person who absorbed the harm, the person who caused it, the witness, the manager, and the leader who wants the organization to stop producing these moments.

You will get language that holds under pressure: what a microaggression is (and is not), how it travels through the ENRICH Framework™ (Ethnicity, Nationality, Race, Identity, Culture, and Heritage), and what to do in the moment and after. Frameworks include LAVA™ (Listen, Acknowledge, Validate, Act), A.C.T.I.O.N.™, the Bias-to-Behavior Pathway, and the Nine-Step Pathway™ for organizational response. Research is cited. Practice is concrete.

This is also the foundational text for the DKA Toolkit course of the same name. The course is the lived version. The book is the long version. Either stands alone.

Who it is for

• Practitioners, coaches, and learning leaders who need a desk reference

• Managers who have to respond without making it worse

• Anyone who left a meeting knowing something went wrong and could not name it

What it is not

• Legal advice

• Clinical treatment

• A diversity slogan deck

ENRICH Framework™ created by Duane K. Andrews and Sherry M. Jerimie.

Duane K. Andrews, MBA, is Principal and CEO of DKA Toolkit Inc. He brings thirty-two years in Corporate America and service as a corporate trainer at Baruch College from 2004 to 2022.