The 15-Minute Scam Response Guide

A large-print safety procedure workbook for older adults, families, and trusted helpers. Learn what to do when a suspicious call, text, email, payment request, or account alert feels urgent.

When a suspicious call or message creates pressure, the hardest part is often knowing what to do next.

The 15-Minute Scam Response Guide teaches one calm process:

Pause → Verify → Protect → Report → Recover

Inside you’ll find:

• immediate response checklists;
• phone, text, email, pop-up, and payment-scam guidance;
• password, one-time-code, and remote-access protection steps;
• evidence and reporting logs;
• family-helper scripts;
• practice scenarios; and
• monthly safety-maintenance pages.

This workbook uses plain language, checkboxes, writing space, and large-print formatting.

This product is for general education. It is not legal, financial, technical, medical, or law-enforcement advice. Official instructions and your bank or provider’s procedures take priority.