Mini Series - Quoting and Customer Enquiries

A new enquiry is more than someone asking for a price — it is your opportunity to understand the job, set expectations and decide whether the customer is a good fit for your business.

This guide walks you through a simple enquiry and quotation process, including the questions to ask, information to gather, common red flags, how to explain your price and how to follow up professionally without chasing people indefinitely. It includes enquiry scripts, quote prompts and practical examples to help you feel more confident when speaking to potential customers.

The aim is to help you move from “How much do you charge?” to a clear, professional agreement that protects both you and the customer.