Field Operations SOP Pack

**The Field Operations SOP Pack for Home-Service Shops**

Ten field-ready procedures written by a working operations manager who's run dispatch in real shops — no theory, no fluff. These are the actual routines that keep a small shop's front office running: how the day starts, how calls get booked, how jobs get scheduled and prioritized, how estimates get followed up before they go cold, how the day closes out, and how the week gets reviewed.

Built for small HVAC, plumbing, and electrical shops — this is the front-office playbook, not the technical work.

**What's inside (13-page PDF):**

1. Morning Dispatch Routine

2. Call Intake & Booking

3. Scheduling & Dispatch Rules

4. Estimate Follow-Up Cadence

5. End-of-Day Closeout

6. Warranty Claims Process

7. On-Call Rotation

8. Customer Communication Standards

9. Complaints & Callbacks

10. Weekly Ops Review

Plus a "How to use this pack" intro and a customization worksheet — fill in your shop name, software, and owner name once, then roll it out.

**What you get:** Instant download of the 13-page PDF, licensed for use inside your own shop. This is the document itself — no on-site work, software setup, or training included. Custom SOP builds and dispatch setup are quoted separately.

**Founding clients:** The first two buyers get 25% off with code FOUNDING25.