Communication Management Plan

Communications Management Plan · A$16

The right information, to the right people, at the right time — decided in advance rather than improvised under pressure.

Most project communication happens by reflex: whoever asks gets told, whoever does not ask finds out late and is upset about it. This plan sets the pattern deliberately, so nobody is surprised and nobody is buried in updates they never wanted.

What's inside

• Communication objectives and principles — what the communication is meant to achieve
• Stakeholder communication needs — what each group needs to know, in what detail, how often
• Communication schedule — every report and meeting, with owner, audience and frequency
• Governance and approval — who signs off before anything goes out
• Issues, escalation and crisis communication — the part almost every plan omits: what you say when something goes badly wrong, who says it, and how fast
• Measurement and review — whether the communication is actually working

Fourteen pre-built tables.

The section that matters when it matters

Crisis communication. When a project has a genuine failure, the worst outcome is silence followed by a defensive statement written by a committee. Agreeing the approach beforehand — who speaks, what is said, within what timeframe — turns a crisis into a managed event.

Who it's for

Project and programme managers, communications leads, and anyone managing a project with stakeholders who have strong opinions and no patience.

How you use it

Complete it during initiation, get it approved, and follow the schedule. Review it if the stakeholder landscape changes.

Pairs with the Project Initiation Documentation, which references it, and the Highlight Report, which is usually its main scheduled output.

Built in Australia from more than twenty years of program delivery experience. Instant download, yours to keep.