Quality Function Deployment with Case Study of Building the House of Quality
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eBook Specifications:-
Section1: Introduction to QFD
- eBook Format: PDF
- Language: English
- Categories: Lean Six Sigma, Total Quality Management
- File Size: 3.70MB
- Pages: 95
- Orientation: Landscape
- Facilitator/Author: Narender Sharma
Section1: Introduction to QFD
- What is quality function deployment?
- Initiation of QFD
- How does it support an organization?
- Aspects of QFD
- Evolution of QFD
- Why QFD
- QFD teams
- Structure of the house of quality
- Improves customer satisfaction
- Reduce development time
- Promotes teamwork
- Provides documentation
- Meaning of VOC
- The job of QFD team
- Types of VOCs
- Categories of VOC data and ways of collection
- Listing customer requirement for HOQ for 'Handle Bar Stem'
- Listing technical descriptors in HOQ
- Developing relationship matrix between customer requirements and Technical descriptors
- Developing interrelationship matrix between technical descriptors
- Adding customer competitive assessment and technical competitive assessment
- Developing prioritized customer requirements
- Developing prioritized technical requirements
- Conclusion
- Author (Narender Sharma) is a coach and consultant of Quality Excellence and Lean Six Sigma
- Earned 20 years of cross-industry experience including 13years of strong working experience as a quality professional in 'In-process inspection' in Hindusthan National Glass and Ind. Ltd. (HNG) since 2001-2014.
- MBA Production and Operation Management
- B.Sc. Electronics, B.Ed