Quality Function Deployment with Case Study of Building the House of Quality
Introduction to Quality Function Deployment (QFD); What is quality function deployment, Initiation of QFD, how does it support an organization, aspects of qfd, evolution of qfd, why qfd, qfd teams, structure of the house of quality.
Benefits of quality function deployment; Improves customer satisfaction, reduce development time, promotes teamwork, provide documentation,
Voice of the Customer; defining voice of the customer, Job of qfd team, types of VOC, categories of VOC data and ways of collection
Case study-Building house of quality for handlebar stem; listing customer requirements in HOQ, Listing technical requirements, developing relationship matrix, between customer requirements and technical descriptors, developing interrelationship matrix between technical descriptors, adding customer competitive assessment and technical competitive assessment, developing prioritized customer requirements, developing prioritized technical requirements, conclusion