10 One-Day Course Plans: Customer Care

If you're a trainer, and you're looking to deliver training on how your staff can deliver outstanding customer service, then this 10 Course Plans collection on "Customer Care" is exactly what you need. When you download this collection, you'll get ten PowerPoint presentations, each of which will enable you to deliver a key topic in this essential management skill. These topics include "Ichiban to Kaizen", "Moments of Truth", and "Customer Complaints". With over 120 slides in each presentation, you will be effortlessly guided through your pre-course preparation, 10 training room sessions, and your post-course follow-up with all the materials you need for each session. At ManageTrainLearn, we regard the 10 Course Plans series as our premium product. They will not only save you time, money, and effort on doing your course preparations yourself, but give your trainees a memorable skill-changing experience.