This book contains similar content to Dr. Janati's physical book for sale with the same name; however, this is a 90 page FULL COLOR electronic version. This book resembles a "cliff notes" version, of "what to say and do" when dealing with difficult interactions. Its purpose is to act as a quick reference book that captures the more essential talking points on "appropriate responses" to tense experiences with others. This book provides multiple step by step techniques and responses intended for difficult interactions to help defuse a tension. As a result of using the material in this book, one will learn that practical and healthy solutions are attainable through a variety of applied conscious responses.