Employee Onboarding SOP — For Small Cleaning Businesses

You're hiring your first cleaner. You know what the job looks like — but you've never actually onboarded someone before.

What do you send them before day one? What do you cover in the first hour? How do you know if they're working out at 30 days?

This SOP answers all of it.

Built specifically for small residential cleaning businesses with 1–10 employees and no HR department. Everything is written in plain English — no corporate jargon, no vague advice. Just a step-by-step process you can start using this week.

What's inside:

→ Phase 1: Pre-arrival checklist (the week before they start)

→ Phase 2: Day One — exactly what to cover, in what order

→ Phase 3: Week One — how to transition them from observer to operator

→ Phase 4: 30-day check-in template with conversation guide

→ Phase 5: 90-day review template and employment decision framework

→ New Hire Quick Reference Card — print it, hand it over on day one

→ Common First-Month Mistakes — what kills new hires before they have a chance

Who it's for:

Small cleaning business owners hiring their first or second employee, who want a professional process without paying an HR consultant.

What you get:

A Google Doc you own forever. Edit it with your business name, your rules, your schedule. Reuse it for every hire going forward.

One purchase. Every future hire covered.