Communication Quick-Reference Kit

The emotional brain outlasts the language brain. They may forget your words — but they will always remember how you made them feel.

This is the most-used toolkit in daily dementia care. It tells you exactly what to say, what never to say, and gives you word-for-word scripts for the moments that stop most caregivers cold.

WHAT'S INSIDE:

• What NOT to say — and better alternatives for each situation

• 7 verbal strategies with real examples

• Non-verbal communication guide — what helps vs. what triggers

• Scripts for 4 of the hardest care moments:

  — Refusal of care

  — Looking for someone who has passed

  — Living in a different time

  — Repetitive questions

• Personal communication notes section

WHO THIS IS FOR:

All care professionals and family caregivers — this is the toolkit you pull out daily and share with your entire team.

Instant PDF download. Print it. Keep it at the nurse's station.

Built by Tiffany R. Cunningham, MSN, RN, CCCTM, CDP.