Comprehensive: Shopping and Returns Lesson (Mixed-level) Pack

Shopping and Returns (Mixed-Level Pack)

The Australian shopping script — from “Can I help you?” to “I’d like to return this, please” — a mixed-level pack on consumer rights, refunds, exchanges, and shop-floor English.

Inside the pack

• 1 hour 15 minute scripted lesson plan

• 11 tiered worksheets covering shopping vocabulary, a returns-counter dialogue, reading a receipt and returns policy, and writing a short complaint

• Tutor answer key

• 5-minute levelling diagnostic

• ACCC consumer-rights reference for the teacher

Levels: A1 Foundation · B1 Intermediate · B2 Light-advanced

Length: 1 hr 15 min

Format: Editable DOCX — available upon request via email (no charge)

Why it works: Returns are one of the quiet stress points in a newcomer’s week — a faulty kettle, the wrong size, or a missing receipt. This pack gives learners the vocabulary and confidence to ask for a refund clearly and appropriately.