Host Operations Kit

Run your vacation rental like a pro, even when you are not there.

Hi, I am Juelia. I have been an Airbnb Superhost for 5 years, with a 4.91 rating across more than 300 guest reviews, and I have hosted short term rentals in Tennessee, California and Oregon, managing my rentals from other states. I made plenty of mistakes along the way, so I made this kit to help you do it the right way from the start. These are the systems I use.

WHAT YOU GET

One zip file with a Start Here guide and 8 resources, in Word, PDF and Excel:

1. Turnover Checklist: 53 tasks room by room, with photo steps that protect you and a supplies running low section.
2. Cleaner Onboarding Guide: property details, what guest ready means, photo rules, damage, supplies, pay, scheduling and house rules, with a signature line.
3. Guest Message Templates: 14 ready to paste messages from booking to review, including the three automated messages I schedule in Airbnb with their exact send times, early check in yes and no and a reply to a critical review.
4. Damage and Issue Report: a one page form to document damage the same day.
5. Guest Welcome Book: quick info, house rules, local favorites, safety and a simple checkout. No seller branding.
6. Host Operations Tracker (Excel and Google Sheets): restock alerts, room inventory, turnover hours, cleaner pay owed, damage log and lost and found.
7. New Host Launch Checklist: check the rules for your exact address first (permits, zoning, HOA, lodging taxes, insurance, occupancy limits and safety), then furnish room by room, get the home guest ready, set up your cleaner and do a final walkthrough.
8. Launch Shopping Budget (Excel and Google Sheets): type in your bedrooms, beds, bathrooms and guests to get quantities, then track estimated costs, actual costs and what is left to buy. Shop anywhere you like.

HOW IT WORKS

Download the zip right after checkout. Open the Word files in Word, Google Docs or Pages and fill in your details. Print the PDFs, and open the spreadsheets in Excel or Google Sheets.

Want my insider tips too? Get the Superhost Playbook, or save $19 with the Complete Host Bundle.

PLEASE NOTE

This is a digital download. Nothing will be shipped.

Works in Word, Google Docs, Pages, Excel and Google Sheets. No Canva account needed.

For use in your own rental business. Please do not resell or share the files.

Because this is a digital product, sales are final. If a file does not open or download, contact me and I will fix it.