YMKora Private Support Portal — WordPress Pilot

Private signed-in support intake and the latest administrator reply, hosted in WordPress. Pilot 0.1.0.

Place [ymkora_support_portal] on an uncached page. Signed-in customers submit subject (120 characters), request (4000) and storage consent, then view only their latest 20 Private requests. Administrators manage Support tickets, save the latest staff reply and Open/Resolved state. Latest reply overwrites previous reply: not a multi-message thread or audit history. No guests, email, attachments, live chat, order lookup, automated response or SLA.

Maximum 20 Private tickets per account and 500 site-wide, resolved tickets included. Single-site small-store pilot; concurrent submissions may exceed limits. Keep ticket status Private and exclude portal pages/responses from caches. Account IDs and content are personal data. Retention, privacy exports/erasure and archiving require manual administration. Records intentionally remain on uninstall. Warn users not to submit secrets or payment details.

21 integration and 7 package/syntax/bootstrap/official Plugin Check checks passed. Browser customer submission, administrator reply/save and customer viewing the reply verified.

Local verification: WordPress 7.1.3, WooCommerce 11.2.0, PHP 8.5.11, SQLite. Shared 34 real HTTP checks across these final four plugins passed, including guest/customer restrictions and invalid nonces. Not WordPress.org approval, independent security certification, load testing or universal compatibility. No real-money purchase tested. Back up and test staging first.

Installable ZIP, original GPL source, readme and testing/support notes. Separate expansion product, excluded from original five-plugin starter pack. US$9 one-time, no auto-renewal or lifetime updates. 90-day defect-fix support, not custom development. Refund requests within 7 days with order reference; statutory rights unaffected. Support ymktchic@outlook.com.