Domiciliary Care – 34 CQC Quality Statements Staff Training Workbook

A Practical Training Resource for Home Care Providers

Give your care team the knowledge, skills and confidence to deliver safe, effective and person-centred care in people’s own homes.

Are you a domiciliary care provider looking for a practical way to support staff training, improve care standards and prepare your team for CQC inspections?

This comprehensive Domiciliary Care Staff Training Workbook has been designed to help care workers understand the 34 CQC Quality Statements and, most importantly, understand how to put them into practice during everyday home-care visits.

Written in straightforward, easy-to-understand language, this workbook turns quality expectations into practical guidance that staff can relate to their daily responsibilities.

What's included?

✔ All 34 CQC Quality Statements explained in plain English.

✔ Practical examples relevant to domiciliary and home-care services.

✔ Guidance on safeguarding, recognising abuse and reporting concerns.

✔ Lone working, personal safety and missed-call procedures.

✔ Medication support and safe recording practices.

✔ Consent, the Mental Capacity Act and respecting people's choices.

✔ Infection prevention and control.

✔ Moving and handling, nutrition, hydration and wellbeing.

✔ Promoting independence, dignity and person-centred care.

✔ Confidentiality, professional boundaries and accurate record keeping.

✔ Realistic workplace scenarios and discussion activities.

✔ 15-question knowledge assessment with answer guide.

✔ Practical staff competency checklist.

✔ Individual learning and development action plan.

✔ Suggested 12-month refresher training programme.

✔ CQC inspection discussion prompts.

✔ Staff declaration and training record section.

Who is this workbook for?

Ideal for:

• Domiciliary care business owners.
• Registered managers and deputy managers.
• Care coordinators and supervisors.
• Senior care workers.
• Frontline care assistants.
• Training and development leads.
• New and existing domiciliary care staff.

How can you use it?

This workbook is suitable for:

• New staff induction.
• Team training sessions.
• Monthly refresher training.
• Staff supervision and development.
• Knowledge checks and learning discussions.
• Supporting continuous improvement.
• Helping staff understand CQC expectations.

Why choose this workbook?

Rather than simply listing regulations and expectations, this resource helps staff connect quality standards with real situations they may encounter when supporting people in their own homes.

It encourages staff to think about their responsibilities, recognise potential risks, respect individual choices and understand how their everyday actions contribute to the quality of care.

Invest in your staff. Strengthen your service. Improve the quality of care.

Product details

• Format: Editable Microsoft Word document.
• Digital resource.
• Suitable for domiciliary care services in England.
• Can be adapted with your organisation's name, logo and policies.

PLEASE NOTE: This is an independent educational training resource and is not produced, approved or endorsed by the Care Quality Commission (CQC). It does not guarantee a particular inspection outcome or rating and should be used alongside current legislation, CQC guidance, your organisation's policies, individual care plans and appropriate competency assessments.

Download today and give your care team a practical resource to support learning, confidence and quality care.

Terms of Use & Licensing Agreement

1. Introduction

These Terms of Use and Licensing conditions govern all digital products purchased from Lilliemacs Consultancy via payhip. By completing a purchase, the customer agrees to comply with all terms set out below. These terms apply to all downloadable, editable, or instantly accessible digital resources, including toolkits, templates, frameworks, guides, and governance materials.

2. Licence Grant

Upon purchase, Lilliemacs Consultancy grants the customer a non‑exclusive, non‑transferable, single‑organisation licence to use the digital product.

This licence permits internal use only within one registered organisation (including its staff, contractors, and authorised representatives).

3. Permitted Use

Customers may:

Download and store the digital files for internal operational, governance, compliance, or training purposes.

4. Prohibited Use

Customers may not:

Share, distribute, or resell the digital product to any third party.

Upload or publish the content on public platforms, websites, or social media.

Use the content for commercial resale, consultancy packages, or external training programmes.

Claim authorship or intellectual ownership of any part of the product.

Provide copies to partner organisations, franchises, or multi‑site networks without a valid extended licence.

5. Intellectual Property Ownership

All digital products remain the exclusive intellectual property of Lilliemacs Consultancy.

Purchasing a licence does not transfer ownership, copyright, or moral rights.

All content is protected under UK copyright law and international intellectual property conventions.

6. Terms of Use

By accessing or downloading the digital product, the customer agrees to:

Use the product responsibly and in accordance with all licensing conditions.

Ensure staff members accessing the product understand the permitted‑use restrictions.

Maintain secure storage of digital files to prevent unauthorised access.

Avoid any action that may compromise the integrity or confidentiality of the content.

7. No‑Refund Policy

All digital products are non‑refundable due to immediate access and the nature of downloadable content.

8. Breach of Terms

Unauthorised sharing, reproduction, or redistribution constitutes a breach of licence.

Lilliemacs Consultancy reserves the right to:

Revoke access to digital products

Suspend or terminate licences

Pursue legal remedies where necessary

Recover financial losses resulting from misuse

9. Acceptance of Agreement

By completing a purchase, the customer confirms that they:

Understand and accept these Terms of Use and Licensing conditions

Agree to comply with all permitted‑use and prohibited‑use requirements

Acknowledge that breach may result in licence termination or legal action