Handy Situations: Customer Service

This lesson plan combines English Language Arts, ESL, ELL, customer service, making a complaint, linkers, sentence structure, dialogues, Functional Language, Role-Plays, speaking, projects, and research in one lesson.

It's great for thematic classes, especially for teenagers and adults.

What is it?

• a no-prep lesson plan for teenagers and adults
• speaking
• vocabulary
• grammar
• functional language
• real-life content
• ESL levels: A2+/B1+
• PDF and PowerPoint

What's Included?

• a fully designed lesson for at least 90 minutes that requires no preparation - 4 pages full of various activities
• a fully animated PowerPoint presentation (same content - some elements are not editable!)
• in both A4 and US letter formats
• the key is included

Activities:

• Warm-up
• brainstorm
• Discuss
• match the two halves and discuss the questions
• Decide
• which customer service is the best? phrases for expressing opinions
• Tips
• Fill in the gaps
• True or False?
• Vocabulary
• choose the correct option
• Functional Language
• dialogues x3
• Grammar
• linkers
• Role-play
• 2 situations
• Project
• research a funny situation

Aims:

• to improve communication by discussing various topics related to customer support, making a complaint, asking for clarification, recommendations, help, and more!!
• to improve thematic vocabulary skills
• to practise linkers
• to practise giving opinions
• to practise polite questions
• to practise real-life situations

Terms of Use:

This product can be used for educational purposes.

It is strictly forbidden to copy, resell or share this lesson plan without written permission from Handy English.