AI Customer Service Prompt Pack for Clothing Retailers | Templates & Workbook

Help your team handle everyday customer enquiries with greater confidence.

Created for small clothing retailers selling online or across a shop and website, this AI Alchemist toolkit helps your team use AI to draft thoughtful replies, organise information and develop better ways of working.

Five practical prompts for everyday situations

• Size and fit advice: ask useful questions and work from your actual product information.
• Faulty-item complaints: acknowledge disappointment and explain an approved solution.
• Delayed deliveries: give clear updates without making promises you cannot confirm.
• Returns, contact and delivery FAQs: turn your shop’s approved information into understandable answers.
• Customer handovers: capture actions, promises and next steps so customers don’t have to repeat themselves.

What’s included

• A 21-page PDF workbook.
• A separate text file with five copy-ready prompts.
• Fictional worked examples explaining what makes each response useful.
• Clearly labelled, colour-coded prompt panels.
• Digital and printable tick boxes to track progress.
• Notes pages with a mini-prompt for incorporating handwritten notes into your AI conversation.
• A business-context worksheet and a 20-minute team practice exercise.

Designed to build your team’s capability

You’ll learn how to adapt prompts, provide relevant information and check the results using your own judgement. Start with one task and build confidence at your own pace.

No coding is required. Use a text-based AI tool approved by your business; account features vary. Photo-note exercises require image uploads, but you can type your notes instead.

Before you use it

This is a downloadable training toolkit. It does not connect to your inbox, check stock, issue refunds or send replies. Your team supplies current business information and reviews every output before use. AI tool subscriptions and personal training are not included.

Created by Siobhan Kos-Hodge in collaboration with ChatGPT, drawing on her customer-service and eCommerce experience.

AI excellence starts with your people.