Customer Support Agent Pack: System Prompt, Tone Guide, Escalation Rules & Macros

Give an AI support agent clear rules so it helps customers without making promises you can't keep. This pack includes a production-style system prompt with a knowledge-base slot, a tone guide with do/don't examples, explicit escalation rules (refunds, legal, safety, angry customers, anything the agent can't verify), and 15 reply macros for the most common situations: order status, refunds, bugs, feature requests, cancellations, billing, and more. There's also a QA prompt for reviewing replies before they go out and a template for turning past tickets into knowledge-base entries. Built for small businesses and solo founders using ChatGPT, Claude, Grok, or helpdesk tools that accept custom instructions. Includes PDF guide and README.