IT Operations Dashboard

IT Operations & Service Desk Dashboard

Tickets, response times and uptime — with SLA breaches showing before the customer tells you.

Service desks drown in tickets and then report averages that hide the problem. This workbook holds every ticket against the SLA for its priority, flags what has breached, and sits that next to system uptime — so you can see whether the pain is workload, process or the platform itself.

What's inside

• Ticket register — every ticket with priority, category, owner and status
• SLA tracking — met or breached, judged against the target for that priority
• Resolution performance — mean time to resolve, by priority and by team
• Age buckets — how long open tickets have been sitting, grouped
• System uptime — availability against target, system by system
• Team workload — where the volume is landing
• Dashboard — service performance on one screen

How it works

Set your SLA targets once, log tickets as they come in, and the flags, MTTR and dashboard calculate themselves. No macros, no add-ins, no subscription — a normal Excel file that opens on any version of Excel and keeps working forever.

Built in Australia from more than twenty years of program delivery experience. Instant download, yours to keep, use it across as many teams as you like.