🌟 **Do you offer refunds?**
No. Since this service requires handling and repairing your personal Mods/CC folder, **all sales are final**.
Once the cleaning process begins, refunds cannot be provided.
Please note: future EA updates or newly broken mods are outside of my control.
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🧹 **How does the cleaning process work?**
After purchase, you'll receive secure instructions to upload your Mods/CC folder.
I will then:
✔ Clean & organize your Mods/CC
✔ Remove broken or corrupted files
✔ Fix duplicates & conflicts
✔ Optimize folder structure
✔ Provide a final report with results
When finished, your cleaned folder will be sent back to you.
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⏱ **How long does the service take?**
Most cleanings are completed within **24–48 hours**, depending on the size of your folder and the severity of issues found.
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🛠 **Will this fix all my Sims 4 issues?**
This service resolves problems caused by Mods/CC such as:
• 💙 Blue/Grey Sims
• 🕒 Long load times
• 🧩 Missing CC or thumbnails
• 🛑 MCCC / WickedWhims errors
• 💥 Random crashes
• 🔁 Conflicts & duplicate files
Some issues may still come from EA patches or outdated mods that are no longer supported.
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🔄 **What if an EA update breaks my game again later?**
EA updates can break mods anytime.
If issues return due to a new patch, this is not covered under your original cleaning.
You can book an additional cleaning session if needed.
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🔒 **Is my information kept private?**
Absolutely. Your files, folder structure, and game data remain **100% private** and are never shared with anyone.