AO Method Experience Metrics Workbook

The Adaptive Organization (AO) Method recognizes that organizational transformation succeeds when it improves experiences across five interconnected dimensions: Enterprise, Organization, People, Customer, and System[1]. These dimensions function as feedback loops that enable continuous adaptation and improvement[2].

This workbook provides comprehensive measurement templates, assessment frameworks, and tracking tools for each experience dimension. Unlike traditional metrics that focus solely on outputs, these templates help you understand the quality of experiences that drive adaptive capacity[3].

How to Use This Workbook:

• Start with baseline assessments for each dimension
• Select metrics aligned with your transformation goals
• Establish regular measurement cadences
• Use insights to inform adaptive changes
• Track progress over time with comparative dashboards