Restaurant Phone English

HOW TO USE THIS PACK

① Read the dialogue

Read the conversation between the server and the caller. Pay attention to what the server says and how they handle the situation.

② Study the key vocabulary

Each scenario has 5 key words and phrases. Read the meaning and example sentence for each one.

③ Complete the practice exercise

Fill in the gaps using the key vocabulary. Check your answers at the bottom of the page.

💡 Tip

Phone calls are harder than face-to-face conversations because you cannot see the other person. The secret is to use set phrases — sentences you practise until they feel natural.

The 3 Steps to a Professional Phone Call

Step 1 — Greet clearly — Say your name and the restaurant name straight away.

Step 2 — Listen carefully — Ask questions if you do not understand.

Step 3 — Confirm the details — Always repeat important information back to the caller