How to Stop Being Misheard, and Stop Mishearing Everyone Else: Reference Booklet

Work both sides of every break. This reference booklet is for the email that was read as rude, the meeting where everybody said yes and nothing happened, and the call where you lost a number and said "great" anyway. Every page works in two directions: how to be understood, and how to understand.

Duane K. Andrews, MBA, Principal and CEO of DKA Toolkit. West Indian; thirty-two years in Corporate America; corporate trainer at Baruch College from 2004 to 2022. ENRICH was created by Duane K. Andrews and Sherry M. Jerimie.

What's inside

• What cross-cultural communication is at work
• Sound, Style, Signal: three faders, no correct setting
• The ENRICH foundation under every misread
• Accent and the missed word; how plainly it is said
• Silence, the quiet no, and which yes you heard
• Switch: who adjusts; the Misread Log and pocket reference

Format: PDF reference booklet, 30 pages. Instant download.