Hotel Front Desk SOPs & Shift Change Checklist

Ensure your front desk team operates with clarity, consistency, and professionalism using this set of Front Office Standard Operating Procedures (SOPs). Designed for boutique hotels, independent inns, and small hospitality teams, this SOP is based on what luxury hotels use to deliver exceptional service.

Sample list of sections included:

• Logging and resolving guest requests
• Guest Services Procedures
• Telephone etiquette
• Gift certificate and digital gift card redemption
• Financial Controls & Front Office Accounting SOPs
• Paid Outs, Cash Advances & Cash Exchange policies

Editable Word Format

Fully customizable with your hotel name and branding,

Ready for print or digital distribution

For more resources, visit: luxuryhoteladvisors.com

For support or inquiries: tholden@luxuryhoteladvisors.