Spreadsheet Mentor Retainer Support
Ongoing Excel support when you need it
Flexible Excel support, month after month
Retainer Support gives you ongoing access to practical Excel help without needing to arrange and price a new piece of work every time you need support.
Your plan includes 3 flexible support hours each month to use when you need them — whether that's fixing a problem, improving an existing spreadsheet, working through formulas or data, making small enhancements, or getting practical advice.
What's included:
- Support with existing spreadsheets
- Fixes, improvements and small enhancements
- Formula, data and automation support
- Troubleshooting and problem solving
- Review and optimisation of your spreadsheets
- Practical guidance and best-practice advice
Unused hours can roll forward for 1 month, giving you some flexibility when your support needs vary from month to month.
Choose a 3, 6 or 12 month plan at £195 per month. Each option includes the same 3 flexible support hours per month.
Need more hours or something different? Get in touch for a bespoke quote.
How Retainer Support works
Retainer Support is designed to be flexible. You don't need to decide in advance exactly how you'll use every hour.
When you need help, simply get in touch. We can work together live on Microsoft Teams, or I can review an existing spreadsheet and help with agreed fixes, improvements or questions.
Your plan includes 3 new support hours each month, with unused hours able to roll forward for 1 month
You choose the commitment that suits you — 3, 6 or 12 months — and Payhip handles the monthly payments automatically for the duration you select.
If you need more than 3 hours per month, support for a larger team, or a different arrangement, get in touch for a tailored quote.
Choose your support plan
Choose the duration that suits you. Each plan includes 3 flexible support hours per month at £195 per month.
3 Month Retainer
£195
per month for 3 months
3 flexible support hours per month. Use your hours as needed, with unused hours rolling forward for 1 month.
6 Month Retainer
£195
per month for 6 months
3 flexible support hours per month. Use your hours as needed, with unused hours rolling forward for 1 month.
Frequently Asked Questions
What is retainer support?
Retainer support gives you a set number of hours each month to use for Excel support, such as fixes, improvements, troubleshooting, advice and optimisation. It’s a flexible way to get ongoing help when you need it.
How do the hours work?
Your plan includes 3 flexible support hours each month. Unused hours can roll forward for 1 month, giving you extra flexibility.
What can I use the support for?
Support includes help with existing spreadsheets, fixes and small enhancements, formula and data issues, automation, troubleshooting, reviewing and optimising your spreadsheets, and general Excel advice.
Do routine emails and quick questions use my hours?
No. Routine emails and quick questions — for example, brief advice or a simple formula — don’t use your monthly allowance. I’ll let you know if something is likely to take longer so you can decide how you’d like to use your hours.
How quickly can I get support?
I aim to respond to all enquiries within one working day. Once we’ve agreed your plan, we’ll get started and you can use your hours as needed.
How do we communicate?
You can contact me by email, and we can work together live on Microsoft Teams when helpful. Secure file-sharing arrangements can also be used where appropriate.
Do you work with teams as well as individuals?
Yes. Retainer support is suitable for both individuals and teams. If you need support for a larger team or a bespoke arrangement, please get in touch for a tailored quote.
How long is the commitment?
Choose a 3, 6 or 12 month plan. Your £195 monthly payment is collected automatically for the duration you select.
What if I need more than 3 hours?
If you need additional hours, we can arrange a top-up or a larger package tailored to your needs. Please get in touch for a quote.