What happens after I purchase a lesson or programme?
Once your enrolment has been approved, we will contact you to arrange your first lesson. Lessons are delivered online at a mutually agreed time.
Where will my lessons take place?
All 1-to-1 Medical English lessons are delivered online via Zoom. You will be sent a private Zoom link before each scheduled lesson. Simply use the link at the agreed lesson time to join your class.
What is the cancellation and rescheduling policy?
Lessons may be cancelled or rescheduled without charge when at least 12 hours’ notice is provided. Cancellations made with less than 12 hours’ notice, or failure to attend a scheduled lesson, will normally result in the lesson being counted as used.
Can I receive a refund?
If you purchase a lesson package or programme and change your mind before your first lesson has taken place, please contact us to discuss cancellation and any applicable refund. Once tuition has begun, lessons already delivered are non-refundable. Any refund for unused lessons will be subject to the terms displayed at the time of purchase and applicable consumer law.
How long do I have to use a lesson package?
For now, I suggest not putting an expiry period here unless you specifically want one. We can introduce a validity period later if missed or indefinitely delayed lessons become a problem.
What happens if Empire English Online needs to cancel a lesson?
If we need to cancel or reschedule a lesson, you will not lose the lesson. We will arrange an alternative time at no additional cost.
What will my Medical English lessons cover?
Your lessons are personalised according to your healthcare profession, English level and goals. Tuition may include clinical communication, medical terminology, patient interaction, professional English, interview preparation and English required for healthcare licensing examinations.