Customer Success Manager Hiring Kit | Scorecard, 25 Interview Questions, Weighted Scorer, Work Sample, 30-60-90 Plan

Hire your next Customer Success Manager with confidence. This editable Harlo kit focuses on retention and risk management, onboarding and adoption, and relationship building, and gives every interviewer the same clear standard. Includes: • Start Here PDF with a legally-safe interview question guide • Role scorecard: mission, 5 outcomes, 10 weighted competencies (.docx) • 25 behavioral and situational questions, each with strong-answer signals and red flags (.docx) • Weighted multi-interviewer scorer with N/A handling and an automatic recommendation (.xlsx) • Timed work-sample exercise (at-risk SaaS account: health assessment, outreach email, 30-day save plan, QBR agenda) with scoring rubric (.docx) • Reference-check script (.docx) • 30-60-90 day onboarding plan (.docx) Works in Microsoft Office, Google Docs/Sheets, and LibreOffice. Standard license: use in your own organization; no resale or redistribution. Not legal advice; confirm with local employment law. Support: digitalpromohub.support@gmail.com