Counter Crew Playbook

Confident employees create confident customers.

Accepting cryptocurrency shouldn't depend on having one "crypto expert" on staff.

The Counter Crew Playbook is a practical training guide designed to help cashiers, front-line employees, and customer-facing teams confidently accept cryptocurrency payments as part of their everyday workflow.

Instead of teaching the technical details behind cryptocurrency, this playbook focuses on the simple, repeatable procedures employees need to complete transactions accurately, answer common customer questions, and know when to ask for assistance.

It's the perfect companion for businesses that want to introduce cryptocurrency payments without overwhelming their team.

Inside you'll learn

• A simple step-by-step cryptocurrency payment workflow
• How employees should verify payments before completing a sale
• Common customer questions—and how to answer them confidently
• The difference between Lightning and on-chain payments
• What employees should and should not be responsible for
• Situations that require manager approval
• Common mistakes and how to avoid them
• Practical security habits for front-line staff
• Quick-reference checklists for daily operations

Who this guide is for

Perfect for businesses with customer-facing staff, including:

• Retail stores
• Restaurants and cafés
• Specialty shops
• Service businesses
• Market and event teams
• Any business training employees to accept cryptocurrency payments

Whether you have one employee or an entire team, this playbook helps create a consistent customer experience while reducing mistakes and increasing confidence at the point of sale.

Why CryptoLic?

Most cryptocurrency resources are written for enthusiasts, investors, or IT professionals.

CryptoLic is built for real businesses.

The Counter Crew Playbook is written in clear, straightforward language that employees can quickly understand and managers can easily incorporate into onboarding and day-to-day operations. It emphasizes practical procedures, professional customer service, and repeatable workflows instead of technical theory.

The result is a smoother checkout experience for your customers—and greater confidence for your staff.

Instant digital download (PDF).

Compatible with Windows, Mac, iPad, Android tablets, and mobile devices.

Part of the CryptoLic Merchant Series



Pair the Counter Crew Playbook with the Complete Merchant Guide for business owners or save with the Complete Merchant Bundle to build your complete cryptocurrency merchant library.