AV Troubleshooting Methodology

Finding the fault while people are watching you look for it

Every AV technician is eventually the person standing next to something that has stopped working, with other people looking at them. The presenter's microphone is dead. The LED wall shows a blue screen. The stream has pictures and no sound. The touch panel does nothing. Doors are in twelve minutes.

Inside: Before You Begin - The Troubleshooting Mindset - Defining the Problem - Trace the Signal - Check the Simple Things First - Isolate the Fault - Test Tools - When the Show Is Live - Confirm, Document & Stay Calm - Glossary.