Technology Glossary: Systems, AI & Automation

Heard a lot of business technology terms but not sure what they actually mean—or how they fit together?

This FREE Technology Glossary was created to accompany the September 15, 2026 Women Who Scale conversation with Natasha Apao, Founder & Operations Partner of Organize Mayhem. Inside, you'll find a simple explanation of the tools Natasha uses to support her business systems while working her full time job.

The glossary doesn't just name the technology. It explains what each tool is and how Natasha uses it in her business.

WHY THIS IS USEFUL

You don't need to use every tool on this list. The goal is to help you understand what these tools can do so you can start thinking about where technology might fit into your own business.

Start by understanding what is happening in your business. Then determine what can be automated—and what still needs a human.

Download the FREE Technology Glossary and follow along with the Systems with Sonja YouTube episode.

Practical conversations about the people, processes, and systems that help businesses grow without everything depending on the owner.