The RSR Friction Finder | Digital Download

Something at work keeps getting stuck. But where do you start?

Maybe everything takes longer than it should. People are constantly following up, waiting for answers, correcting mistakes, working around the system, or stepping in to keep things moving.

You know there’s friction. You just can’t always see exactly where it is coming from or what to do about it.

The RSR Friction Finder is a practical, step-by-step process improvement guide designed to help you find it yourself.

Instead of starting with blame, assumptions, or expensive solutions, you’ll follow one real piece of work through your process and see what actually happens along the way.

The Friction Finder will help you:

• Make your current workflow visible
• Compare how the process is supposed to work with what actually happens
• Identify waiting, rework, workarounds, bottlenecks, unclear handoffs, and other hidden friction
• Look upstream and downstream to understand where problems really begin
• Distinguish everyday friction from issues that need immediate attention
• Ask useful questions before jumping to solutions
• Identify practical opportunities for process improvement

You don’t need process improvement training. You don’t need special software. And you don’t need to already know what the solution is.

You just need one process that is making work harder than it needs to be and the curiosity to follow it.

Use the Friction Finder with an invoice, order, customer request, application, production job, purchasing process, onboarding process, or almost any other work that moves from one step to another.

If you’ve ever thought, “There has to be a better way to do this,” this guide will help you start looking for it.

Healthy Flow. Healthy Business.