Home Care Scheduling Policy and Procedures

A 5-page Word scheduling policy for a non-medical home care agency, with a staff acknowledgment.

For USA home care agency owners, schedulers, and supervisors. Plus 1 agency instructions page to remove before use.

What's included

1. Pages 1-2: policy information and sections 1-6 (purpose through client preferences and non-discrimination, call-offs, no-shows)
2. Page 3: sections 7-9 shift coverage, travel time, and overtime approval
3. Page 4: section 10 visit verification (if applicable) and section 11 change notification table, plus later sections
4. Page 5: scheduling policy acknowledgment for employees
5. Agency instructions page, to remove before use

Add your logo and name

1. Open the Word file and replace the Your Logo Here box with your logo.
2. Replace Agency Name in the letterhead; the body says "the Agency," so no other name edits are needed.
3. Replace the Street Address, City, State ZIP line and the Phone, Email, Website line with your details.
4. Delete sections that do not apply. Set the letterhead text to black, delete the instructions page, and save.

Customizable template, not legal advice; have an attorney review for your state. Not a license to operate, not HIPAA software, and no medical claims. Pay and scheduling rules change; confirm current federal and state rules before use.