Client & Stakeholder Communication

Shows go wrong when one person hears something slightly different

A show goes wrong at eleven minutes past eight. Not because anybody lacked skill, the people in that room are good, but because one person said something, another person heard something slightly different, and nobody checked. That is the most common failure mode in this industry and it has nothing to do with equipment.

Inside: Why Communication Wins - Who Is Actually in the Room - Listening & Understanding People - Setting & Managing Expectations - Clear, Professional Communication - The Named Tools - Talking on Comms - The Brief, and the Debrief - Saying the Unwelcome Thing - Hard Conversations & Closing the Loop - The Handover - Where to Go Next.