Airbnb Host Message Kit: 49 Templates from First Enquiry to Review

Answer guests quickly and the same way every time, from the first enquiry to the thank-you after check-out.

Who it's for

Short-stay hosts and holiday-rental managers in Australia using Airbnb, Stayz or Booking.com.

What's inside: 49 copy-paste templates + 4-week plan

• Enquiries & bookings (10)
• Check-in & house rules (10)
• During the stay & problems (10)
• Check-out & reviews (10)
• Listing, owner updates & social (9)

3 real samples from the kit

• Something is broken: Hi [Guest], sorry about that. I will organise a fix. [A tradie can come on [day] at [time] / Here is a quick fix to try]. Thanks for letting me know.
• Dates not available: Hi [Guest], sorry, [dates] are booked. I do have [alternative dates] free. Would either suit?
• Honest review request: Hi [Guest], if you enjoyed your stay, a review would help other travellers. Thank you either way.

Format and how to use it

• 1 ZIP download: 5 plain-text (.txt) files, one per topic, plus a README.
• Opens on any phone or computer. No special software needed.
• Copy a message, change the [brackets] to your details, then send it by SMS, email, DM or your booking software.
• Written in plain Australian English.

Good to know

• Written with AI assistance and checked by a person (Imeth K, Melbourne).
• Check each platform's own messaging and review rules before you send.
• Never offer rewards for reviews.
• Templates only. No income, booking or results promises.

Download problems? If the file won't download or open, use the Contact link on the store and I'll sort it out.