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The Clients Who Never Book

Most people who look for a therapist never book. A free one-hour CPD for therapists on who they are, and what you could offer them.

About the Course

Around three quarters of UK adults have never had an experience of therapy they’d describe as helpful, and most have never had therapy at all. Many of them look for a therapist, read a profile or even make an enquiry, and then decide therapy isn’t for them. For most therapists, that’s where the conversation ends.


This free one-hour CPD looks at who those people are, why many of them have made a considered choice rather than hit a barrier, and what they do instead, including the growing number turning to AI. It makes the case for offering something other than therapy, sets out how to do that honestly, and introduces the MindMotive AI partner programme as one practical example. Each section includes a short reflective activity, and you can download a certificate for one hour of CPD when you finish.

Choose a pricing plan

The Clients Who Never Book

£0
This one-hour CPD course for therapists is currently free, with a certificate on completion.

Course curriculum

  1. Introduction: what the course covers, how to use it and who it’s for.
  2. Section 1: The People Who Don’t Book. Who looks for a therapist and doesn’t book, and the difference between barriers and preferences.
  3. Section 2: What People Do Instead. Friends and family, managing alone, self-help and AI, with the latest UK figures.
  4. Section 3: The Case for Offering Something Else. Why it can make sense to offer an alternative, and an honest look at therapists’ reservations about AI.
  5. Section 4: Ethics and Boundaries. Describing an alternative accurately, privacy, and leaving the choice with the person.
  6. Section 5: How It Can Work in Practice. The MindMotive AI partner programme as one example, and what it could mean for your practice.
  7. What Next: further options and how to get in touch.