Refund Policy Template – Clear Terms for Digital & Service Sales

A clear refund policy template for digital products and services, covering eligibility, timeframes, and refund process.

Protect your business and set clear expectations with this Refund Policy Template.

Designed for digital product sellers, service providers, and small businesses, this template outlines refund eligibility, timeframes, process, and limitations — helping you reduce disputes and maintain trust.

Use this template to:

- define refund eligibility for digital products and services  

- set clear timeframes for refund requests  

- outline the refund process and required information  

- manage partial refunds for services  

- clarify payment method and processing times  

- protect your business from misuse or abuse

What you get:

- professionally structured Refund Policy  

- fully editable (Google Docs friendly)  

- clean formatting and clear sections  

- suitable for online stores, freelancers, and service providers

This template is for general business use and can be customised to suit your location and situation.