Harlo Reason-Branched Win-Back Add-on — Win-Back Emails by Exit Reason, Comeback Credit Guide & Tracker

People leave for different reasons, so one generic win-back email rarely fits anyone. This add-on to the Harlo Churn Save & Win-Back Kits gives subscription teams win-back messages matched to the reason a customer gave at exit: price, a missing feature, not using it enough, switching tools, or a seasonal need.

What's inside: a 5-branch Reason-Branched Win-Back Flow with a Mermaid diagram and an unclear-reason fallback, 10 win-back email variants by exit reason, a Comeback Credit and Personalization Guide (grant credit when someone redeems, not when you send; measure redemptions; personalize by where they stopped), comeback redeem screen copy, a launch checklist, and a Win-Back Variant Tracker (CSV + XLSX with live formulas, including a send-vs-redeem credit cost comparison). Markdown, HTML, Notion-importable Markdown, DOCX and PDF.

Who it's for: founders, customer success and lifecycle owners at subscription businesses who email opted-in former customers. Works on its own; pairs with the Lite/Pro exit survey and the Graceful Offboarding Add-on.

Important: General guidance, not legal advice; consult counsel about email consent, unsubscribe and marketing rules in your regions. Tracker examples are illustrative; results depend on your product and customers. No dark patterns: opted-in contacts only, a one-click unsubscribe in every email, and a visible one-click cancel for anyone who restarts.

License: Single-organization license · Support: digitalpromohub.support@gmail.com

Refunds: Digital download. If files won't open, email digitalpromohub.support@gmail.com within 14 days; otherwise sales are final (templates).