75 Things You Should Know About Working in a Call Center

📞 75 Things You Should Know About Working in a Call Center

A brutally honest, laugh-out-loud look at life on the phones

By Marsha Marie

Have you ever worked in a call center—or even thought about it—and wondered, “Is it really that bad?”

Long story short… yes. And also somehow hilarious.

In 75 Things You Should Know About Working in a Call Center, Marsha Marie takes you behind the glass doors of the call-center world and tells the truth no one warned you about. From soul-crushing training sessions and unhinged callers, to bathroom-break drama, office politics, headset torture, and the strange sisterhood (and survival tactics) that form on the phones—nothing is off-limits.

Written from real experience across call centers in the U.S., Pakistan, and the UAE, this book blends dark humor, sharp observations, and raw honesty. It’s part memoir, part survival guide, and part therapy session for anyone who has ever said, “Thank you for holding.”

Expect:

• Outrageous (but painfully accurate) customer stories
• Workplace truths your supervisor would never put in writing
• Laugh-so-you-don’t-cry moments every agent will recognize
• A not-so-politically-correct tone that tells it like it is

⚠️ Content note: This book is unapologetically blunt and contains strong language, adult humor, and real talk. If you’ve worked the phones, you’ll feel seen. If you haven’t—you’ve been warned.

Whether you’re a current agent, a former call-center warrior, or someone considering “just applying to see what happens,” this book will make you laugh, wince, and say, “Can I get an AMEN?”

Welcome to life on the phones. Boom. ☎️